Halagel Gelatin

1. This Return and Refund Policy shall only be applicable for home delivery shopping via Azimbakery. my only.

2. Azim Bakery shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for a return and refund, please notify us by completing and submitting the online form posted on our website within seven (7) days upon receiving the Products? We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at support@olafood.my or call Azim Bakery hotline at +60162230469

3. If the Customer opts for replacement or exchange of Products, the affected Products MUST be returned in person to the selected Azim Bakery stores within Malaysia as directed by Azim Bakery pursuant to Item

No. 2 hereinabove. No replacement or exchange of Products will be entertained if the Products are returned via courier or post. All replacements or exchange of Products shall be effected subject to stock availability.

4. Return/Exchange of Products or refund can be arranged under the following reasons:
a) If any Product has been delivered in a damaged or defective condition; or
if the Product is out of date or expired; or
if the wrong Product which is different from the Order is delivered